Frequently Asked Questions
Everything you need to know about shopping for J-beauty and K-beauty at Reiwatakiya UK.
What is the estimated delivery time for UK orders?
Standard UK shipping typically takes 2-4 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
Are all products sold by Reiwatakiya UK authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized distributors and brands in Japan and South Korea to ensure the highest quality for our customers.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery.
Do I have to pay customs duties on my order?
No, all orders are shipped from our UK-based warehouse, so there are no hidden customs fees or import duties for customers within the United Kingdom.
How can I check the expiry date of my Japanese beauty products?
Japanese cosmetics often use batch codes instead of printed expiry dates. Generally, unopened products have a shelf life of 3 years. Once opened, we recommend using them within 6-12 months.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.